Voices: ‘Such a shock’: Readers reveal what it’s like to learn a life-changing diagnosis by text

Independent (uk) // Headlines

Voices: ‘Such a shock’: Readers reveal what it’s like to learn a life-changing diagnosis by text

Wednesday 15th October 2025, 2:04PM

Our community has shared stories of impersonal diagnoses and overstretched services, agreeing that while digital updates can improve efficiency, compassion and communication must remain at the heart of NHS care

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