Hate waiting to get off of hold? There's a new iOS feature you'll actually want to use. Every day, places ranging from airlines, insurance carriers and health providers hold us hostage with elevator music and repeated reassurances that “your call is very important to us” as we desperately wait to reach a real human being. What makes this hold time frustrating is that we never know if it will be five minutes or 45 minutes until it ends — which can tether us to our phones and make multitasking impossible. But soon, no more. If you’re an Apple iOS user, there’s good news: In its keynote presentation at Monday’s Worldwide Developers Conference, Apple announced an upcoming iOS feature to eliminate the need to personally wait on hold to talk to a human representative. Dubbed “Hold Assist,” this feature will take over, stay on the line and “wait” for you instead of you having to do it yourself. When you get stuck on a call with a wait time, “Hold Assist” will automatically turn off the music so you can run other errands.The feature will also automatically send you a notification when it detects that a human representative has joined the call, so that you don’t miss the moment you’ve been wait
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